Questions and Answers
Questions you may have asked yourself
These are the most common questions we receive.
If you have any further questions, do not hesitate to contact us.
Underwear and sizes
Our underwear fits perfectly - all you need to do is choose the right size for you.
We recommend looking at our size guide and if you are between sizes, take the smaller size (:
We are committed to making the best underwear for you and Mother Earth. Each pair of underwear is made from 95% organic cotton and 5% elastane to allow for stretch.
The best way to care for your underwear is to wash it cold and hang dry/gentle machine dry. Proper care will ensure that your underwear lasts for a long time and that the caressing touch is maintained.
Also, cold washing helps save energy and reduce emissions of pollutants that harm the planet.
Yes of course! We want to make sure there is a perfect pair of underwear for each of you.
Subscribe to our newsletter and stay updated on new colors, cuts, and sizes.
Our underwear is not seamless, but it is sewn in such a way that it really feels like it, is comfortable, and fits perfectly on the body.
Yes, of course! You can send a gift card to anyone you love. There is no time limit on using them (:
Menstrual underwear
The number of menstrual cups you will need depends on the amount of your flow and the length of your period. We recommend 3-5 cups as they last a long time.
The time it takes to change underwear varies from woman to woman depending on her flow and can absorb up to 12 hours. We recommend changing underwear when you start to feel a slight sensation of wetness.
Our products are reusable and can be worn for six months to two years with a discount and are cared for according to recommended washing instructions.
Our menstrual underwear is suitable for all women of all ages. It is also suitable for women who experience urinary leakage, postpartum bleeding and other vaginal bleeding.
Our menstrual underwear provides full absorption, so the vaginal skin is not constantly exposed to the secreted bleeding that may be a breeding ground for bacteria. Proper use and timely changing of underwear will reduce the chance of developing any infection.
Our recommendation is to try both absorption levels to find the most suitable absorption level for you.
For women with heavy flow, we recommend maximum absorbency during the first few days of menstruation. If you experience light flow, medium absorbency will do the job.
Orders
Don't worry, you're in good hands. After placing your order, you will receive a confirmation and another email with shipping details once the package leaves our warehouse.
Of course, you are welcome to contact us with any problems you may have.
Our team works hard for you to ensure that our items are always in stock. If there is an item that is out of stock, you can contact us and we will notify you as soon as it is back in stock (:
Excellent question! As long as your order has not been shipped, you can change or cancel it. If you have any further questions, of course, you can contact us directly and we will be happy to help!
As of today, our products can only be ordered on the website. If anything changes, we will of course update you (:
Personal information and payment
We accept most credit cards, Apple/Google Pay and PayMe.
Absolutely! Privacy is no joke and we take it very seriously. The entire process is completely secure.
We know how important your privacy is to you. Your information is stored securely and used for future orders and to send you updates about new and exciting things happening with us. Of course, you can ask us to delete your information at any time, you just need to write to us.
Deliveries
We try very hard to get your package to your home within one business day, but sometimes it takes a little longer.
Free shipping on every order over 299 NIS
Standard shipping costs 30 NIS.
Absolutely. If our order hasn't arrived yet, just send us an email and we'll change the address.
We know you're already really excited and want to receive the package.
We try very hard to ensure that the shipment arrives within 24 hours, but sometimes it takes a little longer (:
We ship nationwide.
Don't worry, all you have to do is write to us and we will make sure to solve the problem as quickly as possible and to your satisfaction (:
Returns and exchanges
We believe in the product, so if for any reason you are not satisfied with the underwear, we will refund you for the first pair you purchased, no questions asked.
If there is any problem, you can contact us directly and we will do everything we can to resolve it. If you receive a refund, it will be visible on your credit statement for the following month.
Our policy is very sensitive on this issue. Since it is underwear, we cannot accept returns. If there is any problem, you are welcome to contact us directly and we will do everything we can to resolve the problem to your satisfaction.
customer service
Absolutely. We would love to hear from you.
You can write an email: info@lilibloom.co.il
Or call us: 035200045
Send us a WhatsApp
We are always looking for good people. You can send us your resume and we will get back to you as soon as possible.
We would love to hear what you have to offer us.
You can write us an email and we will get back to you as soon as possible: info@lilibloom.co.il
Sustainability
There's a little love story behind every pair of underwear.
We have factories in India and Turkey, we only work with factories that have the relevant standards, and we know the production processes and the people behind our products.
This international standard is first and foremost about taking care of people.
This standard ensures that all people throughout the process receive their rights, proper working conditions, a safe environment, and fair wages.
When you purchase a pair of underwear, you can be sure that no one was exploited throughout the process and that we have taken one more step towards change in the fashion industry.
Excellent question! We're glad you asked.
GOTS is an international standard that certifies that the cotton is indeed organic and free of chemicals and toxins.
This standard is extremely significant because only then can you be sure that you are wearing breathable fabric and free of chemicals that harm your health. Also, when you insist on using fabrics with this standard, you can be sure that the land and the people who grew the cotton are safe.
Our boxes are made from corrugated cardboard, which is an environmentally friendly and recyclable raw material.
We will be happy to answer any questions you may have. Please contact us by email with any questions.
Contact us
Still have questions?
Write to us and we will do our best to respond as quickly as possible (: